Travel Care and Support Officer RBKC45580

London Tri-Borough Councils | Posted 3-11-2020

London (Hospitality)


About Us:

Working as part of Children’s Services will provide a challenging and rewarding career. We have high ambitions for the children and young people of Kensington and Chelsea. We have formed a bi-borough Children’s Services team with colleagues from Westminster City Council. Our services, which include education, family services and safeguarding, have been rated Outstanding by Ofsted, and our drive to be the best doesn’t stop there. By working with us, you will have the opportunity to make a difference to young people in one of the world’s most diverse cities.



If you would like to play a part in this unique team, please take a look at the vacancies below.

The Role:

An exciting opportunity exists to be part of the Children’s Commissioning Directorate to design, procure, monitor, manage and improve services which are first and foremost about caring for, and understanding the needs of vulnerable adults and children.
The Travel Care and Support service is an established team responsible for the design and coordination of passenger transport for Children’s Services, Special Educational Needs and Disabilities (SEND), and Adult Social Care Services across Kensington & Chelsea and Westminster boroughs.

Please refer to the Job Description for more information.

About You:

We are looking for highly enthusiastic, organised, efficient and engaging individuals to join the team to deliver a high quality, transparent Travel Care and Support Service enabling clients reach their destinations safely and be treated with dignity and respect.



You will play a key role in organising transport for residents including providing financial, business and administrative support. We are seeking someone who has proven experience of working in a dynamic care or transport-related environment and understands special educational needs and disability. You will maintain accurate data records and assist with producing performance monitoring information to improve the efficiency of the service.

Role Requirements:

You will process bookings and requests for transport, establish and maintain effective communciations with suppliers and operators, assist with periodic tendering activities, and occasionally provide out of hours’ support for bookings on a rota basis. You will therefore need to work effectively in a fast-paced environment, delivering key priorities to demanding timescales and work as part of a team to achieve shared outcomes. You should demonstrate a clear understanding of business needs of the service and developing commercial relationships with suppliers and key stakeholders.

You will carry out site visits and inspections where you will monitor the services and report back on your observations. This will include some lone working as well as working outdoors including in inclement weather.


We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.


We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.


We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.


Additional information


RBKC is currently inclusively reviewing its pay, reward and benefits framework.


This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.


We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.


We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.


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