Hotel General Manager (Captain)

Hotel Co 51 | Posted 11-01-2022

Bristol (Construction)


MOXY Bristol is now searching for an energetic and ambitious General Manager, called the Captain.


As Captain you have an eye for details and you know what is expected of you to give the guest a MOXY EXPERIENCE. You are proactive, kind and helpful and you are a visible leader for the team.


As a MOXY Captain you have a deep connection to the target guest and the brand’s core values – thoughtful, fun and spirited. You understand and resonate with what MOXY is all about, and focus your energy on bringing the MOXY experience to life for every guest and every Crew Member.


The Captain is responsible for setting up an environment where guests can serve themselves – because they believe self-service is the best service – in a thoughtful, intuitive manner. The responsibility includes everything from check-in and greeting, to the atmosphere in the lobby, the beverages served at the bar, the service delivery from crew members, the efficiency of check-out, and every step and interaction in between. The Captain is responsible for the heartbeat of the hotel.


You build relationships in the community and bring exciting events to the hotel. You construct a property atmosphere so that guests feel like they are seamlessly moving through the hotel, rather than just checking in and out. The Captain drives revenue for the business and is constantly focusing on making the operation profitable. You use your passion for the brand, your personality, and your ability to draw a crowd of loyal followers to create unique guest experiences in a vibrant environment.


The Captain is up and on the feet for most of the day, mingling and creating a buzzing atmosphere in the hotel, while maintaining a smooth operation behind the scenes to ensure the business is in order. Oh, and guess what? All of the Captain’s drive and know-how, ultimately produces a hotel that is as profitable as it is fun – because that is what MOXY is all about.


KEY RESPONSIBILITIES


  • Recruit and train the crew, as well as having the right tools needed to give the MOXY Experience.
  • Make sure that the guest experience reaches the MOXY experience and is accurate to the MOXY Service Manual.
  • Ensure social media is updated daily and follows MOXY\'s creative standards
  • Ensure a profitable hotel operation according to defined goals and ambitions.
  • Make sure that the hotel follows local law and regulation in every procedure.
  • Be active and involved in the daily work of the crew.
  • Close cooperation with the sales and revenue team, to make sure business is coming in at the right price.
  • Be updated on the hotels forecast and be proactive in order to plan future operational actions.

QUALIFICATIONS


  • Minimum 4 years of hotel managerial experience
  • Strong communication skills
  • Marketing experience
  • Social media knowledge and experience
  • Experience with hotel openings
  • Event organization
  • Experience working abroad is a plus

REPORTS TO

Regional Director of Operations - United Kingdom


*****


Hotel Co 51 is a growing hotel management company based in Amsterdam and is part of the Vastint Group, who is the owner of the hotels that are operated by us. Currently we are operating 34 hotels under a franchise agreement with Marriott International Inc., mainly Moxy Hotels, Courtyard by Marriott and Residence Inn by Marriott. More to come in the next years.


MOXY Hotels is Marriott\'s youngest brand, which opened the first hotel in Milan, Italy, September 2014. MOXY HOTELS are designed to capture the rapidly emerging next-generation traveler. The brand combines contemporary, stylish design, approachable service, latest technology and, most importantly, an affordable price. It\'s the new way of travelling!


Marriott International Inc.
is offering the most powerful portfolio in the industry, 30 brands and 7,000+ properties across 131 countries and territories give people more ways to connect, experience and expand their world. Founded by J. Willard and Alice Marriott, and guided by family leadership since 1927, their principles remain embedded in the company’s culture and in everything we do today. The company is headquartered outside of Washington, D.C. in Bethesda, Maryland.